Privacy Policy

AI Taggers (\"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI data annotation services and visit our website at ai-taggers-develop.vercel.app.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when you:

• Create an account or register for our services
• Submit data for annotation (images, text, videos, or other datasets)
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

This may include: name, email address, company name, phone number, billing information, and any data you upload for annotation services.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies
• Log data and analytics information

1.3 Client Data

As a data annotation service provider, we process datasets submitted by our clients. This may include images, videos, text, audio files, and associated metadata. We act as a data processor on behalf of our clients and handle this data in accordance with contractual agreements and applicable data protection laws.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our data annotation services
• Quality Assurance: To perform our 3-layer QA validation and ensure 99% accuracy
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Billing: To process payments and manage subscriptions
• Analytics: To understand how our services are used and improve user experience
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional materials (with your consent, where required)

3. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• ISO 27001 Certified: Our infrastructure meets international security standards
• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• NDA Protection: All projects are covered by Non-Disclosure Agreements
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Compliance: HIPAA, GDPR, and Australian Privacy Principles compliance

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery (e.g., cloud hosting, payment processing)
• Annotation Team: With our trained annotators who are bound by NDAs and confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

Client data submitted for annotation is never shared with unauthorized parties and is used solely for the purpose of providing our annotation services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client datasets are retained according to contractual agreements and are securely deleted upon project completion or as specified in the service agreement.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@aitaggers.com.au. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. International Data Transfers

AI Taggers operates globally with annotation teams in multiple countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities and compliance with GDPR and other applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AI Taggers

Email: info@aitaggers.com.au

Local Project Managers: Sydney & Melbourne, Australia

13. Regulatory Compliance

AI Taggers is committed to compliance with applicable data protection regulations, including the Australian Privacy Act 1988, General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), and ISO 27001 information security standards. We continuously monitor and update our practices to ensure ongoing compliance.